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Online University

Training Support

Requirements and Troubleshooting

  • Browser and Operating System Requirements. We recommend using any of the modern browser to run the training; however, the courses are supported on any of the following:
    - Microsoft Internet Explorer
    - Microsoft Edget
    - Google Chrome
    - Mozilla Firefox
    - Google Chrome
    - Safari

  • Enable Popups and Script If you have trouble viewing the training, check to ensure that your browser allows popus and javascript for www.e2valueuniversity.com/

  • Adobe Flash Player Required for most courses. All our courses use the Adobe Flash Player. To be sure you have the latest version, you should click on the icon to download and install.
    Get Adobe Flash Player

  • Adobe Flash Player Version. Click on the link to check the version of the Flash Player you currently have installed.

  • Enable Adobe Flash in Chrome. To verify that Flash is enabled in Chrome, look towards the top left area of the browser, just to the left of the web address and click on secure lock. In the list that appears, look for Flash. To the right of Flash, click on the arrow and select "Always allow on this site."

  • Support for Android devices. If you would like to use an Android device to take the training, you can download the Photon Flash Browser for Android devices.

  • Clearing Browser Cache. At times you may need to clear out your Browser cache to ensure you are looking at the latest version of a website. Follow the link for Browser-specific steps to clearing out your Browser cache.

  • Connection Speed. Our courses are best viewed using Internet connection speeds equivalent to broadband (Cable, DSL, etc) or faster.

  • Monitor Resolution. Our courses are designed for monitors with a resolution setting of 1024x768 or higher. If you cannot see the Next or Previous buttons for your course, invoke Full Screen Mode. Information on Full Screen Mode can be found in 'Help' for each online course.

  • If you continue to have trouble with the training, don't hesitate to contact support.

Contact Training Support

Contact support

If you continue to have trouble with the training, contact technical training support.

Someone will respond to your request within 24 hours.

Your Device Environment

For addition information about your user environment, please visit www.whatsmybrowser.org

If you've been asked to send us environment information, after you go to the above site, click the Copy button on that site at the top or bottom of the page, and then paste the copied information in an email. This will allow us to more quickly debug any issues you may be having.



Having problems with the training?

Contact MindCross Training Services for course-related questions.

e2value@mindcross.com
304.725.2617

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